Frequently Asked Questions - West Wyalong Physio

If you are unsure about some aspects of your appointment or physiotherapy in general you may find the answers here.

Appointments: 02 6972 2866

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Do I need a referral from my doctor to see a physiotherapist?

No – you do not need a doctor’s referral to see a Physiotherapist. You will need a referral is if you want to claim the cost of your treatment through Workcover (i.e. you injured yourself at work), Veteran’s Affairs, Medicare (you need an Enhanced Primary Care Plan) or 3rd Party Insurance (i.e. a car accident insurance claim).

How do I pay for treatment?

Payment is required at the time of treatment and we accept cash, MasterCard, Visa and EFTPOS. If your treatment costs are being claimed through Workcover or Veterans Affairs then once the appropriate paperwork is in place there will be no cost to you. If you have a private health care then you may be able to make a claim for treatment through your insurer.

What if I am running late or cannot make my appointment?

If you are running late then please call our clinic to let them know so the physiotherapist can try to plan their diary to accommodate you, or you may be able to reschedule your appointment to later that day. We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.

What if I am a EPC (Medicare), WorkCover, or Department of Veterans Affairs patient?

Payment is claimed by us directly from WorkCover, Veterans Affairs or Medicare. For each of these you need to have a referral from your nominated treating doctor and all necessary paperwork from your employer or the insurance company. With Medicare the access to physiotherapy is strictly limited and your GP must confirm that you are eligible and fill out the appropriate paperwork before treatment can be started. Once all of your paperwork is in place then we are able to deal directly with these organisations and immediately commence treatment.

What should I wear for my physio appointment? Will I have to undress?

Comfortable clothing is recommended for your treatment sessions and we also provide gowns & towels whenever needed. This allows access to your injured area for effective assessment and treatment. Your modesty and privacy are extremely important to us and will be respected at all times.

I am unable to climb stairs is there provision for the less mobile at West Wyalong Physio?

Our treatment rooms are located on the grond floor level of the Medical Centre, the doors to the Medical Centre are wide and automatic. Disabled toilet facilities are also provided

I cannot speak English very well, I would like to attend the treatment session with a relative who can translate, is this ok?

We welcome the support of family members as this helps greatly. We have plenty of chairs in the treatment room so your relative to be able to sit comfortably whilst you are being treated.

Can I use my private health fund to cover costs?

Most Private health funds offer cover for physiotherapy but the level of cover is dependent on your package. It is a good idea to check with your health fund before booking your appointment. When you pay for your consult our reception staff will use your card to communicate directly with your fund so your rebate is repaid to you. Please note we must have your card on the day if you would like to claim immediately.

Do I need physiotherapy?

Physiotherapists are expert in diagnosing pain due to disorders of the musculoskeletal system. If you have back pain, neck pain, RSI, tendonitis, arthritis or in fact any pain, stiffness or weakness of any muscle or joint, you will benefit from attending a physiotherapist.

Will exercises be prescribed for me?

Yes. In most cases an exercise program will be designed for you to do at home to help accelerate your recovery and prevent recurrences.

I have injured myself at work, should I see a physiotherapist

If you suffer an injury at work that impairs your ability to do your job you should see a physiotherapist. We fully respect that privacy is often important matters of this kind. We can help rehabilitate most of the injured workers we see, safely and quickly back to work.

Our Promise

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> To provide a service of high quality physiotherapy.
> We will take time to assess and understand your particular problem and will provide the best care possible.
> Be respectfull of confidentiality and personal privacy.
> We will keep current with the latest physiotherapy research and methods of treatment.
> To always remain dedicated and passionate about what we do.